Frequently Asked Questions

Frequently Asked Questions (FAQs)

Welcome to Chengdu Zelianski Automotive Service Co., Ltd.'s online store. To help you better understand our services and products, here are some frequently asked questions and their answers. If you have any further questions, please feel free to contact our customer service team.

1. How do I place an order?
You can browse our website, add the items you want to purchase to your cart, and follow the prompts to complete the checkout process. Please ensure that you provide accurate shipping information to ensure timely delivery of your order.

2. What payment methods are supported?
We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), GrabPay, and Paynow.

3. How long does it take to process my order?
Orders are typically processed within 1-3 business days. Once processed, you will receive a confirmation email with tracking information.

4. How do I request a return or refund?
If you are not satisfied with your purchase, you can return it within 7 days of receipt. Please keep the item in its original condition and contact us at service@naromixy.com or 19267297304 to obtain a return authorization.

5. Is the product covered by a warranty?
Yes, all our products come with a one-year limited warranty.

6. How do I track my order?
After shipment, you will receive an email with your tracking number. You can use this tracking number to check the delivery status of your package on the logistics company's website.

7. Can I cancel or modify my order?
You can cancel or modify your order before it ships. Please contact us as soon as possible to proceed.

8. How do I contact customer service?
For any assistance or inquiries, please contact us using the following contact information. Our customer service team is happy to assist you.

Email: service@mail.naromixy.com
Phone: 19267297304
Thank you for choosing Chengdu Zelianski Automotive Service Co., Ltd. We look forward to providing you with a pleasant shopping experience!