Return and Exchange Policy

Return and Exchange Policy

Thank you for shopping at Chengdu Zelianski Automotive Service Co., Ltd.'s online store. We want to ensure you're completely satisfied with every purchase. If you're not completely satisfied with your product, we'll provide convenient returns, exchanges, and refunds.

Return and Exchange Policy
Application Period

You can request a return or exchange within 7 days of receiving your product.
Product Condition

The product must be in its original, unused condition, and include all original packaging, tags, and accessories.
Non-Returnable Items

Special promotional items, customized items, and items clearly marked as non-returnable are not subject to this return and exchange policy.
Return and Exchange Process

Please contact our customer service team by email at service@naromixy.com or by phone at 19267297304 to explain the reason for your return or exchange and obtain a return authorization.
The product will be securely repackaged and accompanied by proof of purchase and relevant documentation.
Shipment costs for returns or exchanges due to product quality issues will be borne by us; returns for other reasons are the customer's responsibility. Exchange Processing

Exchanges will be arranged based on inventory availability. If the requested item is out of stock, we will negotiate an alternative or issue a refund.
Refund Policy
Refund Conditions

Items eligible for return will be refunded after receipt and inspection.
Refund Process

Once we confirm receipt of eligible returns, we will process the refund within 10 business days. The refund will be credited to the original payment method.
Special Notes

Refund processing time may be delayed depending on the bank or payment provider.
If a refund is requested due to an order error or product defect, the relevant fees will be fully refunded.
Customer Support
If you have any questions or need assistance, please feel free to contact our customer service team. We are committed to ensuring your shopping experience is pleasant and hassle-free!

Contact Information:

Email: service@mail.naromixy.com
Tel: 19267297304
Thank you for choosing Chengdu Zelianski Automotive Service Co., Ltd. We look forward to providing you with quality products and services!